With any new hardware, there are bound to be some hiccups within the first few weeks after launch. The release of the Xbox Series X has been no different, and while the newXbox console isn’t actually producing smoke, players are having issues with the console randomly shutting down while playingCall of Duty: Black Ops Cold War.
Call of Duty: Black Ops Cold Warreleased today, and as millions of players are jumping into the new game from Activision, some players on theXbox Series X are reporting that their console is shutting downwhile running the game. Serval commenters on Reddit have mentioned that their Xbox Series X shuts down shortly after loading upBlack Ops Cold Warand that the console gets unreasonably hot. Fortunately, there’s an easy, albeit time-consuming (depending on download speeds), fix for this known issue.
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The problem stems from players accidentally downloading the Xbox One version ofCall of Duty: Black Ops Cold Waron their Xbox Series X. To fix the issue, players will need to uninstall the Xbox One version of the game from their console and make sure they’re downloading the correct version ofBlack Ops Cold Warto their console. The Xbox Series X version of the game is 130GB and features an X|S label on the game’s icon to help players select the right version.
While it seems obvious to download the Xbox Series X version of the game to that console, this accidental download has been quite common because of howActivision deliveredCall of Duty: Black Ops Cold War. The Cross-Gen bundle forBlack Ops Cold Warincluded both an Xbox One version and Xbox Series X|S version of the game, and eager fans have been erroneously selecting the wrong file to download.
Another reason this issue could be happening so frequently is that Activision doesn’t participate inXbox’s Smart Delivery featurefor its games, which opens the door for this kind of error. Fans who wanted Call of Duty: Black Ops Cold Waron both consoles had to shell out an extra $10 to get the upgraded version of the game. Although, anyone who purchased the $60 version ofBlack Ops Cold War(the last-gen copy) and an Xbox Series X will need to find a way to upgrade their game to the next-gen version to avoid the console shutting down while playing.
It’s unfortunate, but not uncommon for new consoles to have launch window issues, andCall of Duty: Black Ops Cold Warisn’t the only game giving players some headaches. Players on the PlayStation 5 have been reporting that putting the console in rest mode after playingMarvel’s Spider-Man Remasteredis crashing PlayStation 5sand giving players error messages regarding their external hard drives.
MORE:Call of Duty: Black Ops Cold War Bug Makes PS5 Controllers Disconnect
